Privacy Policy

1. Introduction

Savannah Trails Kenya (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make inquiries, or book travel services through us. By using our services, you consent to the data practices described in this policy in accordance with the Data Protection Act, 2019 of the Republic of Kenya and applicable international data protection regulations.

2. Information We Collect

We may collect and process the following categories of personal data:

• Identity Data: Full name, nationality, passport or identification details (where required for booking purposes).
• Contact Data: Email address, telephone number, WhatsApp contact, and postal address.
• Booking Data: Travel preferences, tour selections, dates of travel, dietary requirements, medical conditions relevant to travel, and group size.
• Technical Data: Internet Protocol (IP) address, browser type, operating system, referring URLs, and browsing patterns on our website.
• Communication Data: Records and content of correspondence with us, including emails, WhatsApp messages, and contact form submissions.

3. How We Use Your Information

We process your personal data for the following lawful purposes:

• To process and manage your tour bookings, inquiries, and travel arrangements;
• To communicate with you regarding your bookings, provide travel confirmations, and share pre-departure information;
• To comply with legal obligations, including those imposed by the Kenya Tourism Regulatory Authority (KTRA) and immigration authorities;
• To improve our website, services, and customer experience through aggregate analytical data;
• To send you promotional communications about our tours and services, where you have opted in to receive such communications;
• To protect our legitimate business interests, prevent fraud, and ensure the security of our systems.

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information with the following categories of recipients where necessary for the performance of our services:

• Accommodation Partners: Hotels, lodges, and tented camps for the purpose of securing your reservations.
• Transport Providers: Domestic airlines, SGR operators, and transfer services as required for your itinerary.
• Government Authorities: Kenya Wildlife Service (KWS), Kenya Revenue Authority (KRA), and immigration authorities where disclosure is required by law.
• Payment Processors: Secure third-party payment platforms for the processing of transactions.

5. Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Booking records are retained for a minimum period of seven (7) years in compliance with Kenyan tax and regulatory obligations. You may request deletion of your personal data at any time, subject to our legal retention obligations.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption of data in transit (SSL/TLS), secure server infrastructure, access controls, and regular security assessments. However, no method of transmission over the Internet is entirely secure, and we cannot guarantee absolute security.

7. Your Rights

Under the Data Protection Act, 2019 of Kenya, you have the right to:

• Access the personal data we hold about you;
• Request correction of inaccurate or incomplete data;
• Request deletion of your personal data (subject to legal retention requirements);
• Object to or restrict the processing of your personal data;
• Withdraw consent at any time where processing is based on consent;
• Lodge a complaint with the Office of the Data Protection Commissioner of Kenya.

8. Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. You may configure your browser to refuse cookies; however, doing so may limit your ability to use certain features of our website.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: